Embroidery & Screen Printing FAQs
Frequently Asked Questions
What is necessary to place an order for silk-screening?
To place an order for CONTRACT silk-screening we need your purchase order, credit card authorization form, shipping request form and art all sent to screen@atlasembroidery.com or faxed to 954-922-1212. We do understand that many times you have your own purchase order forms, if you use your own, PLEASE make sure all the same information is listed in detail, as we prefer you to use our forms. All of our forms can be found on this website, please keep in mind we cannot place an order without all information having been received. Your order will be put on hold until all appropriate information is received.
What is the minimum order for silk-screening?
Our minimum order is 24 pieces for up to a 5-color imprint. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 24 pc minimum. Anything more then 5 colors will need a 72-piece minimum.
What is your turn around time?
Our turn around time for a silk-screening order is 7-10 business days from the final art approval. This is a very firm time frame as we schedule our presses over a week in advance.
What about RUSH jobs?
Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job before garments are sent to us, as we do not always have an open spot on our presses for such jobs. If you do send your garments to us without checking to make sure if we can handle your job, and at that time we are not able to rush the job, we will not be responsible for freight back to you.
If I am drop shipping to you, what should I do?
You may send your garments as follows…
Your company name and PO # (Job Name)
c/o Atlas Embroidery & Screen Printing
2300 SW 34th St
Fort Lauderdale, Florida 33312
What is the proof / approval process?
On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.
Same As Last order?
All orders are new orders, do NOT expect us to go with your last order, please put down colors, size, location etc. as if it was your first time. We will pull your existing film and reference the re-order PO to make sure it is accurate. If you feel you need to request a proof for a re-order, please indicate this on the purchase order.
Is the Clothing included in the Price?
No, when we are embellishing our costs are for embellishment, our pricing for clothing is on this site, under wearables.
Do you provide the Clothing?
We are embellishers, should you be unwilling or unable to supply us with the clothing our selection is on the Internet under the “Pick your Apparel” or “Wearables Catalog” section. You may be able to purchase garments cheaper than what we sell them for, in that case just provide us the merchandise.
Are there any other charges?
Perhaps... Please check our price sheet, although we do not have hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant backs, shirt sides, hats, towels, specialty inks, or any thing which is out of the ordinary.
Polybagging?
Many times your clothing may come in poly bags, if it is t-shirts we will charge for un-bagging, if embroidery, we will un-bag but not re-bag without a charge. Please indicate on your PO if your order needs to be poly bagged.
Registration?
As a distributor you need to register with our website, if you are unable to get in, either you did not register, you do not have pop-ups enabled or cookies for our site allowed in your browser. Please change your settings for Atlas.
EMBROIDERY SPECIFIC QUESTIONS
How do I know how many stitches are in my design?
You can either have it professionally estimated by someone you have used before or you can send your image along with information about your order (amount of pieces you plan on doing, time you need it by, etc) to thread@atlasembroidery.com subject RFQ (Request for Quote); you will receive a response within 4 hours of your submission either with the stitch count, or advising you that more time is needed in order to have our digitizer 'trace' it for accuracy in stitch count.
Can I provide the Embroidery Tape?
Absolutely, but if you do, it must be requested on your PO and we cannot be held responsible for how it sews. A swatch will be sewed out, and you will be proofed with it. Should any corrections/adjustments be needed, you need to let us know at the time of proofing. Tape edits are $25.00. If you need to touch and feel the swatch, let us know, as well and it will be mailed to you.
Do you do Patches?
NO… We are a direct embroiderer only.
What is your turn around time for Embroidery?
On a normal order, your expected processing time is between 7 and 10 business days. Larger orders, multiple locations and individual personalization’s will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 30% rush fee addition to your invoice.
Shipping FAQ
How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly from UPS. You must provide the email address that you wish to be notified with, which we enter when processing your shipment, and then when the package is picked up by UPS it is scanned and an email is automatically sent to you at either 5p.m. or 6 p.m., which are our pickup times Monday through Friday. This also applies to FedEx shipments as well.
I need my order shipped to a residential address, are shipping methods different if it is not being sent to a business?
Yes. UPS and FedEx up charge about $2 extra for residential deliveries. It must be specified on your Shipping Form whether the address is commercial or Residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.
How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. You can use the UPS website and their “Calculate Time and Cost” option at Click Here
FedEx also has this option at Click Here
Call your supplier for weights & box counts. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 pm.
Is a Shipping Request Form necessary?
Yes. We prefer customers to use the Form provided on our website, in PDF format. This makes all pertinent drop ship information more efficient for our Shipping Department and consequently all information you provide is in written for and attached to your Purchase Order for future reference. These may be sent via e-mail or fax to the Screen Printing Dept or Embroidery Dept., depending on who is taking care of your order. “Phoned-in” shipping instructions will typically not be accepted, as there is too much room for error. Emailed shipping instructions will be accommodated as much as possible.
What if I already have an order in-house and I need to change to shipping information?
You can email or fax the updated information to whichever department is handling your order and they will adjust accordingly on the Purchase Order.
I have my own UPS/FedEx account; can I use my own account number for shipments?
Absolutely. Our default shipping method is UPS ground service. You can have us ship it on our account, and the amount will be added to your order invoice, or you can have us use your account, by supplying us with your shipper’s account information. If you do use your account, a $3.75 handling fee will be added to your invoice.
Can you ship Internationally?
Yes. Anywhere in the world where UPS or FedEx deliver since they are our preferred carriers. We also ship APO orders via USPS as well as a small percentage of DHL when you supply the account number to ship from. We do have a service charge for shipping anything internationally; please refer to our price sheet for exact information.
Who are my contacts?
We have teams to ensure your orders are well taken care of:
Screen Printing
Gina (ext 222) - Manager for Screen Screen Printing Customer Service Representatives
screen@atlasembroidery.com
All NEW orders and Re-orders for screen-printing go to screen@atlasembroidery.com
Customers are then assigned a Customer Service Rep who wil handle their account personally.
Cinthya (ext 203) - Customer service Representative for Screen Printing
screen3@atlasembroidery.com
Kimberly (ext 229) - Customer Service Representative for Screen Printing
screen2@atlasembroidery.com
Ely (ext 238) - Customer Service Representative for Screen Printing
screen4@atlasembroidery.com
Embroidery
Karl – Art Director of Embroidery
kjohnsen@atlasembroidery.com
Siggy - Embroidery Production Manager
thread@atlasembroidery.com
Digitizing Goes to Karl - kjohnsen@atlasembroidery.com or Siggy thread@atlasembroidery.com
Art Department (Screen Printing & Custom Artwork)
Jeremy - Art Director
jfeinberg@atlasembroidery.com
(Send ALL screen print art to Gina unless she directs you to Jeremy)
Alex – (Graphic Designer) Graphic Artist
atlasart@atlasembroidery.com
Beau - (Graphic Designer) Graphic Artist
Art2@atlasembroidery.com
Finance
Stacia - Asst Manager
invoicing@atlasembroidery.com
Mitchell
mlombard@atlasembroidery.com
Company Manager
Jacki -
jmurray@atlasembroidery.com
Sales Executive
Mike -
mcullen@atlasembroidery.com
Company Mascot
Sprouts
sprouts@atlasembroidery.com
