Embroidery & Screen Printing FAQs
What is necessary to place an order for silk-screening?
To place an order for CONTRACT silk-screening we need your purchase order, credit card authorization form, shipping request form and art all sent to email@example.com or faxed to 954-922-1212. We do understand that many times you have your own purchase order forms, if you use your own, PLEASE make sure all the same information is listed in detail, as we prefer you to use our forms. All of our forms can be found on this website, please keep in mind we cannot place an order without all information having been received. Your order will be put on hold until all appropriate information is received.
What is the minimum order for silk-screening?
Our minimum order is 24 pieces for up to a 3-color imprint. 48-71 units up to 4 colors. 72-143 units up to 6 colors. 144 units and up can be 7 colors or more. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 24 pc minimum. Anything more then 5 colors will need a 72-piece minimum.
What is your turn around time?
Our turn around time for a silk-screening order is 7-10 business days from the final art approval and merchandise on the floor at least 3 business days. This is a very firm time frame as we schedule our presses over a week in advance.
What about RUSH jobs?
Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job before garments are sent to us, as we do not always have an open spot on our presses for such jobs. If you do send your garments to us without checking to make sure if we can handle your job, and at that time we are not able to rush the job, we will not be responsible for freight back to you.
When available from receipt of art approval & arrival of merchandise
- Rush Charges of 30% (5 – 6 business days)
- Rush Charges of 40% (3 – 4 business days)
- Rush Charges of 50% (2 business days)
- Rush Charges of 100% (1 Business day)
If I am drop shipping to you, what should I do?
You may send your garments as follows…
Your company name and PO # (Job Name)
c/o Atlas Embroidery & Screen Printing
2300 SW 34th St
Fort Lauderdale, Florida 33312
What is the proof / approval process?
On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.
Same As Last order?
All orders are new orders, do NOT expect us to go with your last order, please put down colors, size, location etc. as if it was your first time. We will pull your existing film and reference the re-order PO to make sure it is accurate. If you feel you need to request a proof for a re-order, please indicate this on the purchase order.
Is the Clothing included in the Price?
No, when we are embellishing our costs are for embellishment, our pricing for clothing is on this site, under wearables.
Do you provide the Clothing?
We are embellishers, should you be unable to supply us with your items for decoration, we can offer you a full package which includes the items. Please see the “Apparel Catalogs” section on our webpage for our industry partners who can supply the items to us. DISTRIBUTORS will want to supply us with the items at their cost.
Are there any other charges?
Perhaps… Please check our price sheet, although we do not have hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant backs, shirt sides, hats, towels, specialty inks, or any thing which is out of the ordinary.
Many times your clothing may come in poly bags, if it is t-shirts we will charge for un-bagging, if embroidery, we will un-bag but not re-bag without a charge. Please indicate on your PO if your order needs to be poly bagged.
As a distributor you need to register with our website, if you are unable to get in, either you did not register, you do not have pop-ups enabled or cookies for our site allowed in your browser. Please change your settings for Atlas.
Embroidery Specific Questions
How do I know how many stitches are in my design?
You can either have it professionally estimated by someone you have used before or you can send your image along with information about your order (amount of pieces you plan on doing, time you need it by, etc) to firstname.lastname@example.org subject RFQ (Request for Quote); you will receive a response within 24 – 48 hours of your submission either with the stitch count, or advising you that more time is needed in order to have our digitizer ‘trace’ it for accuracy in stitch count.
Can I provide the Embroidery Tape?
Absolutely, but if you do, it must be requested on your PO and we cannot be held responsible for how it sews. A swatch will be sewed out, and you will be proofed with it. Should any corrections/adjustments be needed, you need to let us know at the time of proofing. Tape edits are $25.00. If you need to touch and feel the swatch, let us know, as well and it will be mailed to you.
Do you do Patches?
NO… We are a direct embroiderer only.
What is your turn around time for Embroidery?
On a normal order, your expected processing time is between 7 and 10 business days, after sew out approval and goods in the warehouse. Larger orders, multiple locations and individual personalization’s will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 30% rush fee addition to your invoice.
How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly from UPS. You must provide the email address that you wish to be notified with, which we enter when processing your shipment, and then when the package is picked up by UPS it is scanned and an email is automatically sent to you at either 5p.m. or 6 p.m., which are our pickup times Monday through Friday. This also applies to FedEx shipments as well.
I need my order shipped to a residential address, are shipping methods different if it is not being sent to a business?
Yes. UPS and FedEx up charge about $2 extra for residential deliveries. It must be specified on your Shipping Form whether the address is commercial or Residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.
How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. You can use the UPS website and their “Calculate Time and Cost” option at Click Here
FedEx also has this option at Click Here
Call your supplier for weights & box counts. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 pm.
Is a Shipping Request Form necessary?
Yes. We prefer customers to use the Form provided on our website, in PDF format. This makes all pertinent drop ship information more efficient for our Shipping Department and consequently all information you provide is in written for and attached to your Purchase Order for future reference. These may be sent via e-mail or fax to the Screen Printing Dept or Embroidery Dept., depending on who is taking care of your order. “Phoned-in” shipping instructions will typically not be accepted, as there is too much room for error. Emailed shipping instructions will be accommodated as much as possible.
What if I already have an order in-house and I need to change to shipping information?
You can email or fax the updated information to whichever department is handling your order and they will adjust accordingly on the Purchase Order.
I have my own UPS/FedEx account; can I use my own account number for shipments?
Absolutely. Our default shipping method is UPS ground service. You can have us ship it on our account, and the amount will be added to your order invoice, or you can have us use your account, by supplying us with your shipper’s account information. A $3.75 handling fee will be added to your invoice regardless if you use your own shipper number or ours.
Can you ship Internationally?
Yes, however, we require your UPS, FED EX or DHL number. We can also route your orders to an international re-shipper. We also ship APO orders via USPS as well. We do have a service charge for shipping anything internationally of $25.00 per shipment.
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What is our maximum imprinted area?
STANDARD IMPRINT SIZE: 13” W X 16” H
OVER SIZED IMPRINT: 15”W X 19”H (+ .25 run charge addition)
JUMBO IMPRINT: 20” W X 22”H (+ .50 run charge addition)
What are Pantone Colors?
We follow the pantone solid coated chart for all of our ink colors. This refers to a worldwide color matching system called Pantone (pms) color. We will match any pantone color provided for your artwork as close as possible. There is no charge for pantone matching & we prefer you indicate what pantone colors you would like for your print jobs. If your pantones are provided we will match as close as possible (90%) to the color of your art & assign it a pms color for proofing.
What Are Our Acceptable File Formats?
Normally Vector based art is the most widely excepted format for spot color screen printing. Vector based formats may be in the following file extensions.
.eps – Encapsulated Post Script (universal vector format)
.pdf – Acrobat PDF file
.ai – Adobe Illustrator file
.cdr – Corel Draw file (please convert to eps, or ai with fonts converted)
ALL Jobs are digitally proofed before production is run via a pdf file to your indicated E-mail address.
While many files can have these extensions, they don’t always contain vector based art. Only after full review of your file can we determine if your art is acceptable.
Other formats are also acceptable but may require art charges to prepare them for printing. All formats listed before are usable for 1 color printing, if art contains multiple colors, then art separation fees will apply
.psd – Adobe Photoshop file (must be 300 dpi file @ full size for printing, in layers or on white background)
.tiff – 300 dpi High resolution print quality image.
.jpeg – normally of lower quality, if your file is 300 dpi @ full size, this format is also useable for one color prints.
Simulated Process separation work applies to flattened high resolution files such as those listed above. Your best and most vibrant output will result in comparison to 4 color process. Mostly used for illustrations or photographic style art. Can be printed on dark colors. Art separation charges are usually required.
4 Color Process – used to print photographic style art or where too many colors are contained in art and must be run in CMYK. This process is less then perfect, and usually will result in a duller, less vibrant output. Also color shifts may occur as process is not good at re-creating accurate reds, oranges, & browns. Review of your art is necessary to determine weather process is the right method to print your artwork or if spot colors should be used. Must be printed on WHITE garments.
Who Are My Contacts?
CONTRACT CUSTOMERS ONLY
We have teams to ensure your orders are well taken care of:
Cinthya (Ext 229)
Manager for Screen Printing Customer Service Representatives
All NEW orders and Re-orders for screen-printing go to email@example.com
Customers are then assigned a Customer Service Rep who will handle their account personally.
Kayla (Ext 222)
Customer Service Representative for Screen Printing
Carmel (Ext 238)
Customer Service Representative for Screen Printing
Art Director of Embroidery
Embroidery Production Manager
Julia & Angelica
Art Department (Screen Printing & Custom Artwork)
(Send ALL art to firstname.lastname@example.org)
(Graphic Designer) Graphic Artist
(Graphic Designer) Graphic Artist
(Graphic Designer) Graphic Artist
Executive Vice President