As promised in our last blog, this week’s blog will complete the details involved in the shipping process in a continued effort to education our value customers – promotional item wholesalers,marketing, advertising and PR professionals – and to simplify the process of doing business with Atlas Embroidery & Screen Printing.

These questions and answers cover various other shipping issues:

Q: I’ve already placed an order, but need to change the shipping address. What should I do?

A: Simply email or fax your new shipping information to thread@atlasembroidery.com or 954-922-2293 for embroidery orders or screen@atlasembroidery.com or 954-922-1212 for screen printing orders. Your purchase order will be adjusted accordingly.

Q: Do you have preferred shipping companies?

A: Yes, UPS and FedEx are our preferred shipping companies.

Q: Can we use our own (UPS/FedEx) shipping company account for shipping?

A: Yes, you may. Simply supply us with the account information. However, please note that we charge a nominal handling fee of $3.75 for this service. This fee will be added to your invoice.

Q: I don’t know what shipping method to use. What is your normal shipping method?

A: Our default shipping method is UPS ground service, which is the cheapest service. If we ship it on our UPS account, the cost of shipping will be added to your invoice. FedEx also has a great multi weight ground service when shipping over 150 lbs. that is only business to business. We always send your shipment via the cheapest way possible.

Q: Do you ship internationally?

A: We ship anywhere in the world that UPS or FedEx deliver and will ship via DHL when you supply the account number.

Q: Do you ship APO orders?

A: Yes, we ship APO orders via the U.S. Postal Service and via DHL when you supply the account number.

Q: Is there an extra charge for shipping internationally?

A: Yes. Please refer to our online price sheet for these charges.

Do you have questions? Or, do you wish to place an order? Call us today at 954.922.2242 or visit www.atlasembroidery.com.

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